INFORMATION THROUGH KNOWLEDGE
Genviaken is an operations and change management company focused on elevating customer and employee experience by enhancing business processes, strategy, and technology.
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Defined Goals. Clear Strategy.
We work with you and your team to understand and define clear goals for your program or call center. From there, we work collaboratively to create a strategy and plan to achieve the right solution.
Learn More About What We Do
Learn More About What We Do
We help you to achieve desired results in operational efficiency, vendor relationships, quality management, cost efficiency, performance management, technology and automation, and risk management.
We work with your team to minimize resistance by building stakeholder engagement, expediting adoption, mitigating risks, and building future capacity for change.
We collaborate with you to build programs with simple guidelines and processes while delivering world-class customer service with best-in-class quality and performance management.
We engage your team to build a best-in-class call center that exceeds customer expectations.
Genviaken Results
The Genviaken team has successfully worked with Hitachi, the PAN Foundation, Cystic Fibrosis Foundation, SS&C Health, Trustmark Benefits, Experian, PEX, Five9, Salesforce, Satmetrix, AmerisourceBergen, Covance and other leading companies across multiple industries.
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